Terms & Conditions

These terms and conditions apply to your (“you”, “Your”) use of the Nuyoo service and the Nuyoo website and create a binding agreement between You and Nuyoo respectively.

Contents

  1. Access
  2. Account
  3. General Terms
  4. Payment Methods
  5. Unsubscribe / Cancel
  6. Products and Services
  7. Disclaimers
  8. Site – Conditions of Use
  9. Termination
  10. Limitation of Liability
  11. Email and Mobile Marketing
  12. Governing Law
  13. Contact
  14. Changes to these Conditions
  1. Access
    • By placing an order with Nuyoo, you warrant that you are over the age of 16, and either are the bill payer, or have the bill payer’s permission.
    • By accessing and/or using this site, you have read and understand these conditions, and accept that you are legally bound by these Conditions. These Conditions will apply to all services provided by Nuyoo unless stated otherwise. None of these Conditions affect any rights or obligations imposed under UK Law.
  1. Account
    • Prior to using the service, you must create an account for Nuyoo.
    • Any information you provide in this process will be held and used in accordance with our Privacy Policy
    • Accounts can only be made for and used by a named individual, accounts cannot be transferred to or sold to another person. You can update, amend or cancel your account at any time through this site.
    • All information provided to us when registering your account must be true and correct, and you cannot have more than one active account at any one time.
    • Customers should not distribute any of their account information, including passwords.
    • We must be notified of any changes to your personal information.
    • If you suspect that your account has been accessed by another party without your authorisation, you should notify us of this breach immediately by contacting help@nuyoo.co
  1. General Terms
    • By giving your mobile number to us through the internet or any other promotions, you will gain access to the Nuyoo website, where you can register an account to use the service.
    • You may be billed via SMS (dependant on your network operator), wherein you receive a text message sent to your mobile phone which is charged upon delivery. The billing via SMS section of these terms will explain this. Alternatively, you may be charged via Payforit, which is a direct charge to your mobile phone bill by your network provider. The billing via Payforit section of these terms will explain this. For each of these billing methods, your phone will be billed every seven days (after the 24-hour free trial period if applicable), using the day of your original subscription as the starting point, until you send STOP to unsubscribe from the service.
  1. Payment Methods
    • Billing via SMS
      • If you have subscribed via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your subscription by one of the following routes: you will either receive a text message asking you to validate your subscription by responding via text message with a keyword; or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your subscription. It is very important that you respond as indicated, as it is at this point that you will gain access to the Nuyoo site and be able to register your account.
      • Once you have responded to the text message and validated your subscription your access to the service commences. You can stop the subscription at any time by sending ‘STOP’ to the number you are receiving messages from. You will only have access to the Nuyoo site for 7 days from the last date that you were charged, therefore your access to the Nuyoo site at the point you unsubscribe will depend on where in this 7-day period you have cancelled your subscription.
      • The first week’s billed message will be sent to your mobile phone shortly after you confirm your subscription, or after the 24-hour free trial period has passed if applicable. You will also receive a free cost message after confirming your subscription into the service, and every 28 days throughout the subscription period.
    • Billing via Payforit
      • If you have entered via the internet; you will either be required to click on specific subscribe buttons to verify your subscription into the Nuyoo service, or you will be asked to verify your subscription by confirming a PIN number sent to your mobile phone via text message. It is very important that you respond as indicated, as it is at this point that you will gain access to the Nuyoo site and be able to register your account.
      • Once you have responded as requested and validated your subscription your access to the service commences. You can stop the subscription at any time by sending ‘STOP’ to the number instructed to end the subscription. You will receive a free text message which confirms the 5-digit shortcode number you need to send STOP to in order to unsubscribe. You will only have access to the Nuyoo site for 7 days from the last date that you were charged, therefore your access to the Nuyoo site at the point you unsubscribe will depend on where in this 7-day period you have cancelled your subscription.
      • The first week’s billed message will be sent to your mobile phone shortly after you confirm your subscription, or after the 24-hour free trial period has passed if applicable. You will also receive a free cost message after confirming your subscription into the service, and every 28 days throughout the subscription period.
    • Billing via Credit Card
      • If you have entered via the Internet and your preferred payment method is Credit Card you will be asked to provide the following details to complete your payment/subscription, Name, Email, Phone, Address and Credit Card details. Payment can be made by any of the following payment cards: Visa and MasterCard. It is very important that you follow up the process as indicated, as it is at this point that you will gain access to the Nuyoo site and be able to register your account. If you are having trouble completing your payment, please ensure that you have entered the correct details or contact our customer support team on 0203 322 3992 or email help@nuyoo.co.
      • Once you have completed the Credit Card payment process and validated your subscription your access to the service commences. All entries that have received from 11th June 2018 to 11th October 2018 will be automatically entered to the prize draw. All entries must be received at the latest on the 11th of October by 11:59. Just by signing up fot the monthly subscription programme of Nuyoo you will participate to our draw. The lucky winner will be contacted by the Nuyoo team within 10 days of the winning draw taking place via the mobile number used when joining the service. You can stop the subscription at any time with one of the following methods, visit our Contact us page on the Nuyoo website, where you will be able to unsubscribe manually by entering your mobile number (this is a free to use service) or contact our dedicated customer support agents on 0203 322 3992 or email help@nuyoo.co.. You will have access to the Nuyoo site for a month beginning immediately the date that you were charged, therefore your access to the Nuyoo site at the point you unsubscribe will depend on where in this 28-day period you have cancelled your subscription. However, if a member wins the draw after the subscription has expired or ended, that member is not eligible to receive the prize. Additionally, if you have been offered a refund you will not be entitled to receive the product in the draw.
      • You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery of the service.
    • Continuation of General Terms
      • Where credit is not available to successfully bill the premium rate charge, for example Pay As You Go mobile users, the weekly charge may not be billed at the promoted time; however further attempts may be made to deliver the message until the payment due is successfully made.
      • Nuyoo reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you. Subscription fees will apply regardless of whether or not you use your subscription or access the service, as Nuyoo will continue to provide you with the access to the site and service throughout this period.
      • Nuyoo reserves the right to modify or change any products or services as required in order to improve range and availability. We recommend that you regularly check the site for updates to the services on offer. Subscriptions will apply (unless and until you text ‘Stop nuyoo’ to 84363 or NUYOOSTOP to 84988) regardless.
  1. Unsubscribe / Cancel
    • To unsubscribe when billed to mobile phone account
    • UNSUBSCRIBE please follow the instructions mentioned in the messages you have received on your mobile phone when you initiated the subscription. To unsubscribe just reply the correct command to the 5-digit shortcode number mentioned in the messages you have received on your mobile phone. For subscriptions via text message, this is the 5-digit shortcode number you are receiving messages from. For subscriptions via Payforit, you will receive a free text message at the beginning of your subscription which will confirm the 5-digit shortcode you must send stop to in order to unsubscribe.
    • The stop text message is not case sensitive; however, any other variation of this text may not be accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of “All services on this shortcode are now stopped. Customer Services 0203 322 3992”. If you have not received a text message to this effect, then please contact us to confirm your subscription has been cancelled.
    • To unsubscribe when billed to credit card account:
    • For subscriptions via Credit Card, to unsubscribe visit the ‘Contact us’ page on the Nuyoo site, where you will be able to unsubscribe manually by entering your mobile phone number (this is a free to use service) or contact our dedicated customer support agents on 0203 322 3992 or email help@nuyoo.co.
    • 14 Day Cancellation Policy
    • If you unsubscribe from the service within 14 days of your original subscription date, then you have an opportunity to claim a refund for the subscription charges of the first two weeks that took place within the 14-day period, should you wish to do so. In doing this, you will also immediately cancel all access to the Nuyoo site and any account information you have registered. If you wish to do this within 14 days of your subscription date, then please contact Customer Services on 0203 322 3992 or email help@nuyoo.co.
  1. Products and Services
    • The majority of our products and services are provided via this website and physical copies are not provided. All of these products, (including, but not limited to; recipes, PDF downloads, videos or online content) are subject to copyright protection and should not be copied or distributed.
    • These products and services are the property of Nuyoo. By setting up an account with Nuyoo, you have been granted license to use the products and services, subject to these Conditions.
    • These products and services have not been sold to any user who has a Nuyoo account. The customer has no right to copy, distribute, share, edit, sell or modify the product in any form. Nuyoo may encrypt any of this information to protect our products and services.
  1. Disclaimers
    • None of our employees hold medical or dietary qualifications and we are not a licensed medical care provider. We do not have any expertise in examining or treating medical conditions of any kind and cannot diagnose any issues you may experience.
    • We always strongly recommend that you consult with your doctor before making any significant lifestyle changes such as dietary changes or adopting new exercise programs, particularly if you have any family history of high blood pressure, heart disease, high cholesterol, obesity, bone or joint problems, or chest pain. We would also make the same recommendation if you are a smoker, or pregnant.
    • The recipes provided on the Nuyoo site are not specially formulated to suit any specific nutrient deficiencies, allergies, any one pregnant or breastfeeding, or any other food related health problems.
    • Please speak with a medical professional prior to purchase if you are unsure whether this product/service is suitable for you to use.
    • If you have any concerns or questions regarding your health, you should always contact your doctor. If you experience faintness, dizziness, pain or shortness of breath at any time, you must stop the physical activity immediately and contact your doctor before continuing.
    • The content of our site is not intended to replace any professional medical advice or treatment.
    • This site may contain links which are hosted by third parties not associated with Nuyoo. The content displayed on those sites is not the responsibility of Nuyoo and we do not endorse these websites or services. You agree that your choice to visit any third-party websites is undertaken at your own risk.
  1. Site – Conditions of Use
    • You must not:
      • Copy, distribute, adapt, share, edit or modify this site or transfer any part of the site • Do anything which may place an unreasonable or disproportionate load on the site, you must not do anything which disrupts the functions of the site • Make any modifications to the site, test, scan or circumvent the security of the site • Use the site or content in any way which breaches the rights of Nuyoo or any third party • Use the account of another customer, or impersonate another customer when using the site • Knowingly transmit any virus, worm, defect, Trojan horse or any other malicious code to the site for any reason; and • Use any method to autonomously create accounts by any means under fraudulent pretences
  1. Termination
    • Nuyoo reserves the right to terminate your account, remove or edit content at our sole discretion at any time without prior notice. We will not be held liable from any loss or damage from exercising this right.
    • If you wish to terminate your account, please contact us via 0203 322 3992 or email help@nuyoo.co. Any order which is not cancelled is subject to these Conditions.
  1. Limitation of Liability
    • You enter the Nuyoo site and participate in the service at your own risk. The Nuyoo site is provided without any warranty whatsoever, whether express or implied.
    • Without prejudice to the generality of the preceding provision, Nuyoo, its respective directors, employees, partners, service providers:
    • do not warrant that the software or the Nuyoo site is/are fit for their purpose;
    • do not warrant that the software and Nuyoo site are free from errors;
    • do not warrant that the Nuyoo site or service will be accessible without interruptions;
    • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Nuyoo sites or Your participation in the service.
    • You hereby agree to fully indemnify and hold harmless Nuyoo, their directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Nuyoo site or participation in the service.
    • This Clause shall not be considered to be excluding liability for anything which it could be unlawful to exclude under applicable law. Nothing in the T&Cs will operate as to exclude any liability of Nuyoo in respect of either fraud, or death or personal injury caused by negligence of Nuyoo
  1. Email and Mobile Marketing Terms and Conditions
    • By giving us your mobile number and email address, you agree for Nuyoo and its’ managing company to send you either an occasional email or text, notifying you of the latest offers and promotions available from our group. These may not always be products and/or services related to Health and Fitness, and come from a range of services. If you ever wish to be removed from any of our email/text broadcasts, you will have a link provided on each email saying ‘Unsubscribe’, or you can go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing’ in the subject box.
    • Alternatively, you can call our helpline 0203 322 3992. Once you do this, you will be removed from future broadcasts within 28 days of your request. You can remove yourself from additional marketing, without cancelling your subscription to the Nuyoo service, if you wish.
  1. Governing Law
    • These conditions are governed by the laws of the England and Wales and You and Nuyoo agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
  1. Contact

The promoter and service provider is Nuyoo.co, a brand name of

Unit 15535
PO Box 6945,
London,
W1A 6US

Tel: 0203 322 3992

Email: help@nuyoo.co

  1. Changes to these Conditions
    • Nuyoo reserves the right to modify these Conditions at any time. Please review these Conditions frequently. Changes will take effect immediately after being posted on this site.